Refund Policy

Why payments are final

Before you pay anything, we build your complete site and you review it — the real thing, not a mockup — through your private preview link. You only pay once you've seen it working and decided to publish.

Because of this, we don't refund the setup fee, or a renewal, because you changed your mind after publishing.

When we will refund you

• A duplicate or mistaken charge. You were charged twice for the same site, or an amount that doesn't match what you were shown at checkout. Your site stays live.
• A failure on our side. After you paid, your site didn't go live or we couldn't deliver what you bought, and we weren't able to fix it within a reasonable time after you told us.
• A renewal you didn't want. If a yearly renewal is charged and you contact us within 7 days of the charge, we refund it and cancel your subscription. We email you a week before every renewal, so it shouldn't come as a surprise.

How to ask

Email staybyspiero@gmail.com with your property's name and the email address you paid with. We aim to reply within 3 business days.

What happens after a refund

The refund goes back to the payment method you used. How long it takes to show up depends on your bank, usually 5–10 business days.

If we refund a duplicate charge, nothing else changes. If we refund your first payment, a renewal, or a failure on our side, your subscription is cancelled and your site is taken offline. We keep your content for 30 days in case you want to come back.

Cancelling renewals

You can stop future renewals at any time before the renewal date, by emailing us or by using "Manage billing" in your owner dashboard. Cancelling stops the next charge. Your site stays live until the end of the year you've already paid for, and we don't refund the unused part of a year.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws where you live. Those apply even where they're more generous than this policy.

Who sells and processes your payment

Stay by SPIERO is a trade name of Spiero Holdings LLC, a Wisconsin limited liability company.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. It processes your payment and any refund, and you can also contact it about a payment through the link in your payment receipt.